iDirect designs and delivers leading edge ground segment equipment that is unique in the global satellite communication industry. As the VSAT market technology leader, iDirect holds a 62% market share. Our hardware and software products include hubs, line cards, satellite routers, and network software and services. These products integrate into our main Velocity and Evolution platforms, which supports global satellite network operators and service providers. iDirect is headquartered in the U.S. and operates globally with sales, engineering, operations teams, manufacturing partners, and customers.
As an iDirect Principal Technical Writer, you will work independently to research, prepare, produce, and maintain technical documentation for our external and internal customers that include network operators and architects, systems integrators, developers, and technical assistance representatives. Your role will also include defining and achieving objectives and goals that advance goals and objectives of the department and the company; and assisting Associate/Technical Writers with certain tasks.
Technical writers at iDirect produce documentation that helps customers engage with and get the most out of our products and services. We work closely with developers, product owners and product managers, in an Agile development environment. We’re passionate about creating the best documents for our customers, and in making difficult topics easily understood.
Degree in Engineering, Computer Science, Technical Communications, and English or other similar related degree and work experience, in developing technical user documentation.
Minimum 10+ years of experience in the IT/networking, telecommunications, satellite communications, or a related industry in which you managed your own projects and developed customer-facing technical documentation for software and/or hardware. Familiarity with product development and release cycles, and associated documents such as Release Notes, User Guides, and Reference Guides. Familiarity with technical topics such as TCP-IP, VoIP, Broadband satellite technology, routers, modems, protocol processors, and switches is desirable.
General Skills: To perform this job successfully, an individual must have:
If you’re looking to become an integral part of a leading company and dynamic organization, in the fast growing satellite communications industry, then consider iDirect for your next career advancement. At iDirect, people matter most; teamwork is more than just a cliché; no day is just another typical day, and individual contributions are recognized and rewarded generously.