ST Engineering iDirect

  • Principal Technical Writer

    Job Locations US-VA-Herndon
    ID
    2019-1104
    Category
    OPS GTS - Technical Publications
    Type
    Regular Full-Time
  • Overview

    iDirect designs and delivers leading edge ground segment equipment that is unique in the global satellite communication industry. As the VSAT market technology leader, iDirect holds a 62% market share. Our hardware and software products include hubs, line cards, satellite routers, and network software and services. These products integrate into our main Velocity and Evolution platforms, which supports global satellite network operators and service providers. iDirect is headquartered in the U.S. and operates globally with sales, engineering, operations teams, manufacturing partners, and customers.

    Responsibilities

    As an iDirect Principal Technical Writer, you will work independently to research, prepare, produce, and maintain technical documentation for our external and internal customers that include network operators and architects, systems integrators, developers, and technical assistance representatives. Your role will also include defining and achieving objectives and goals that advance goals and objectives of the department and the company; and assisting Associate/Technical Writers with certain tasks.


    Technical writers at iDirect produce documentation that helps customers engage with and get the most out of our products and services. We work closely with developers, product owners and product managers, in an Agile development environment. We’re passionate about creating the best documents for our customers, and in making difficult topics easily understood.

     

    • Work independently to research and gather information from Engineering, New Product Development (Product Owners), or Continuous Engineering, as the project may require, for use in the creation, maintenance and publishing of technically correct and on-time customer-facing documents—for example, User Guides, Technical Reference Guides, and Release Notes.
    • Manage own projects and responsibility of aligning priorities with scheduled release.
    • Attend in-house product training and meetings to gain and maintain an understanding of iDirect organizations, technologies, development and release process, and other processes.
    • Create drafts of assigned release documents and post for shared review using the appropriate distribution lists, and manage documents to completion of the normal review and posting process cycle.
    • Organize and complete writing assignments in a timely fashion, based on current Tech Pubs documentation standards, regarding order, clarity, presentation, style, and terminology; and the use of current tools such as Adobe FrameMaker, MadCap Flare, MS Word, and Adobe Acrobat.
    • Create and maintain daily backups of in-progress development, and appropriately place final reviewed and approved documents into the required repository.
    • Work, as required, with the onboarding process of Technical Writers, to interview engineers, developers, product owners, and other personnel, as required, to become familiar with the document development, shared reviews, and final document posting processes.
    • Collaborate with other writers and Tech Pubs Management to define and achieve agreed upon goals and
    • objectives that advance overall goals and objectives of the department and company.
      When called upon, as required, work with Tech Pubs Manager to set team standards, assist in providing leadership to other Tech Writers and defining projects that advance the department.
    • As necessary, lead team meeting, perform document editing, skills training or other presentations, and proactively provide mentoring and general guidance to other writers.

    Qualifications

    Required Experience:

     

    • IT/Network/Telecommunications Experience Desired
    • 10+ years of experience developing technical documentation in an IT/Technical environment
    • Satellite and/or TCP communication experience, desirable
    • Adobe FrameMaker proficiency is a must
    • Microsoft Office skills (Word, Visio, Excel, PowerPoint)
    • Experience working with Acrobat Professional is a must have
    • Familiarity with screen-capturing tools, such as Snagit or Capture
    • Experience with authoring/publishing with MadCap Flare is strongly desired
    • General Structured Writing or DITA experience a plus


    Education:

     

    Degree in Engineering, Computer Science, Technical Communications, and English or other similar related degree and work experience, in developing technical user documentation.


    Technical Skills:

     

    Minimum 10+ years of experience in the IT/networking, telecommunications, satellite communications, or a related industry in which you managed your own projects and developed customer-facing technical documentation for software and/or hardware. Familiarity with product development and release cycles, and associated documents such as Release Notes, User Guides, and Reference Guides. Familiarity with technical topics such as TCP-IP, VoIP, Broadband satellite technology, routers, modems, protocol processors, and switches is desirable.


    General Skills: To perform this job successfully, an individual must have:

    • Excellent organizational skills
    • Believes whole-heartedly in the spirit of teamwork
    • Ability to work in a multi-cultural environment
    • Able to accept constructive feedback from team members
    • A "Whatever it Takes" attitude to get the job done
    • Good verbal and writing communication skills
    • Passionate about documentation quality and meeting deadlines
    • Flexible in shifting of priorities and adjusting to changing deadlines
    • Innovative with new ideas that contribute to Tech Pubs growth and improvement


    If you’re looking to become an integral part of a leading company and dynamic organization, in the fast growing satellite communications industry, then consider iDirect for your next career advancement. At iDirect, people matter most; teamwork is more than just a cliché; no day is just another typical day, and individual contributions are recognized and rewarded generously.

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